Once an organization argues well and gets top-down support, they can start to decide what they're really talking about. There's a spectrum of legibility and we'll note three waypoints. Invisible. The unknown unknowns, latent needs, or 'Black Swans.'
🏀 the final mistake and some solutions
🏀 the final mistake and some solutions
🏀 the final mistake and some solutions
Once an organization argues well and gets top-down support, they can start to decide what they're really talking about. There's a spectrum of legibility and we'll note three waypoints. Invisible. The unknown unknowns, latent needs, or 'Black Swans.'